I innovate with the lights on, leading teams and
people to achieve greater outcomes.
Leveraging capabilities and delivering high
velocity change is not enough: people keep our systems
running. Failures happen, people make mistakes, we
learn from them.
I bring safety to high velocity systems so that
people can deliver faster without harm.
Helping on-call developers respond to incidents by teaching
practical methods for assessing priority, communicating
effectively, escalating for assistance, handing over
responsibilities, and learning from incidents
Mentoring & Coaching
Seasoning your team members to deliver better outcomes.
Leveraging capabilities and delivering high velocity change is not
enough: people keep our systems running. Failures happen,
people make mistakes, we learn from them.
Upgrade your systems with new capabilities, or normalize your
architecture to reduce cognitive load on your team. All changes
are migrations. Investigation, scoping, analysis, planning, and
implementation alongside your team.
Automated Provisioning and Delivery
Increase your team’s delivery velocity, and ship more positive
change more often to your customers. Practices for high
velocity software and infrastructure delivery through automation,
observability, testing, safety, and feedback mechanisms.
Roadmap Strategy
Mapping your teams’ capabilities and needs into an actionable plan
for improvements to delivery, reliability, observability and safety.
Private Connectivity
Design and implementation of private connectivity to your product.
White label branded endpoints, private access, private connectivity,
private ingress and egress.
Better Outcomes
Changing Culture
Chris impresses me with how he applies his technical
acumen in service of customers and developers. He leads us
through a complex service migration that reduced our cloud
costs by 30%; he added end-to-end testing to our
deployments, and turned a restricted, complex and hour-long
deployment pipeline into one where anyone could deploy to
production in less than 5 minutes. In short, Chris came in
and in a few months saved costs, increased performance,
reduced the team's cognitive overload, and increased
repeatability. These kinds of changes are never just
technical, Chris led the cultural changes necessary for the
team to understand, adopt and benefit from these changes.
I'd work with Chris again in a heart beat and highly
recommend him.
Decreased change failure rate to 1.6% from
more than 7% and reduced severity of incidents by more than 20% by
leading a cross-function release safety program that improved
communication and is a mechanism for learning from incidents.
Mentoring & Coaching
Developed competencies for problem solving,
ownership, prioritization, and systems of work in engineering leaders
through coaching . This enabled higher throughput, reduced churn, and
reduced lead time to change for their teams.
Migrations
Led a five year program migrating over 800
software services and 180k resources from error prone manual
provisioning to fully automated and quality assured. This decreased
deployment time by 95%, error rates by 99%, saving over $2m per
year.
Automated Provisioning and Delivery
Increased delivery velocity by 50x to 20k/year
by leading adoption of automation and delivery control plane APIs.
This enabled safe high velocity changes to key ingest and storage
systems to meet roadmap ship dates.
Roadmap Strategy
Enabled $5m ARR in revenue growth through
enhanced Service Level Agreements by leading cross-function
negotiation and agreement with customer needs.
Private Connectivity
Enabled $22m ARR revenue expansion and
increased addressable market by $78m to telecom market by introducing
fully private connectivity to the product.
